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Features to Look Out for in any Telehealth Software

Telemedicine software is built to hand caregivers in medical establishments video technology via which they can see their patients. By making it unnecessary for patients to go to a physical facility, practitioners are able to minimize the number of individuals in their waiting areas as well as the workload for administrative staff. A seamless implementation of telehealth systems can enable an establishment to see more patients daily.

Here are some of the major telehealth software features that make it great for its intended purpose in a healthcare setting:

Incorporation of PM/EHR Systems
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If you’re a hospital, you want your telemedicine software to allow you to offer care in a seamless manner minus any additional intricacies. So, choose an application that supports seamless EHR/PM integration, allowing the addition of video visits to your existing system without any glitches.
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Mobile Applications for Patients

A primary goal of telemedicine software is to allow patients to see their doctors conveniently from anywhere. So logically, you need a system that patients may access from both mobile and desktop platforms. When a patient is on the go, they can easily see their caregiver via their telemedicine mobile app.

Verification of Eligibility

You want to give your patients the best care possible from wherever they are, but you also need an assurance that they can pay you for each video visit. Why don’t you get a comprehensive telehealth system with a built-in rules engine that confirms the payment eligibility of each patient at the time of scheduling an appointment?

Video Interactions Compliant With HIPAA

According to the Health Insurance Portability and Accountability Act (HIPAA), a specific degree of security should be implemented for any electronic transmission or processing of a person’s medical files or personal health information, yet, some video conferencing tools are not created with that rule in consideration. That’s the major objective for healthcare establishments electing to deploy purpose-developed telemedicine technologies to secure their patients’ confidentiality and obey HIPAA rules.

The Ability to Custom Brand

You won’t lose your brand identity when you start serving some of your customers via telemedicine technology. The branding, logo, and image that your patients associate with your practice will be showcased in the interface through which they interact with you. This shall offer a guarantee to your patients that they’ll keep getting the same superior treatment from your team they’ve gotten used to.

Inherent User Support

Maybe the telehealth system you got is simple to use, but you may expect some user issues to come up sometimes. Thus, select technology that provides for in-app user support to help solve simple issues in real time.

Using telemedicine software, you can certainly start serving your patients even better, no matter their location.